F.A.Q.s

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Before you come to the hospital…

Please print and fill out a Welcome Form. This will reduce your waiting time.

What kinds of patients do we see?

We see dogs, cats, rabbits, ferrets, birds, reptiles, turtles, guinea pigs, hamsters, gerbils, mice, rats, sugar gliders…

We also treat wildlife such as orphaned baby deer, birds of prey, squirrels, opossum, snakes, and others.

What is our billing policy?

Payment is expected at the time of service.

What forms of payment do we accept?

Aside from cash and checks (with a valid drivers license), we accept all major credit cards including Care Credit.

Is there anything I need to do prior to my appointment?

If you are a new client, please arrive 15 minutes prior to your scheduled appointment to fill out the necessary paperwork.

For new puppies and kittens, and new exotic clients remember to bring in a stool sample to check for internal parasites.

If your pet is going to have a surgical procedure on that day, please withhold food and water after midnight the night before unless instructed otherwise. Also, drop off times in the morning are between 8-9 AM.

How does pet insurance work?

Pet insurance is third party insurance which means the client submits their paid receipts to their pet health insurance company. Reimbursement depends on the type or level of insurance you have chosen. This has, increasingly, become a valuable benefit for many for pet owners. We would encourage you to do some research on this and see if this would work out for you.

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